Next Generation MSP: Monitoring

Next Generation MSP: Monitoring

During the past nine years of delivering cloud solutions to government and industry, our team has identified a gap in the delivery of Managed Service Provider (MSP) solutions in a cloud environment.

As an AWS Premier Consulting Partner with the DevOps, Government, and Non-Profit competencies, as well as the GovCloud Skill Partner Status, there are few workloads that we haven’t helped customers migrate and manage in a cloud environment. We also deliver these solutions through Microsoft Azure, where we are a Silver Cloud Partner.

Our focus with MSP is around a structured, repeatable, five-step MSP process

  1. Evaluation
  2. Automation
  3. Optimization
  4. Monitoring
  5. Integration

We previously discussed the Evaluation, Automation, and Optimization phases as part of the MSP process. In this blog – the fourth in a series of five on Next Generation MSP (NG-MSP) – we’ll touch on Monitoring, a critical component of a successful MSP strategy from a visibility perspective. Appropriate monitoring of infrastructure as part of our NG-MSP strategy affords both Effectual and our customers the ability to be proactive in measures by collecting, analyzing, and acting on information efficiently.

Further, as we develop a custom NG-MSP playbook for our customer, we’re going to look at where we can integrate with existing Security or Network Operations Center. For us, we don’t see NG-MSP as a one-size fits all model, which is a spot where many traditional MSP providers, even cloud MSP providers, miss the mark.

Proper cloud-first, NG-MSP monitoring must focus on

  • Adherence to cost and best practices, including tooling from industry leaders such as CloudCheckr
  • The proper configuration and performance of services such as AWS’s CloudWatch
  • Incorporating logging tools such as AWS CloudTrail
  • Analyzing logs through native cloud services such as AWS’s Macie or third-party tools such as Splunk.